Everything we sell is baked fresh, often specially for your order, so we cannot resell it once it has been made. This policy explains when we can cancel, change or refund an order.
Before you pay
An order is only confirmed once we have verified your PayNow payment. If you change your mind before paying, simply don't pay. The order will expire on its own and nothing is charged.
Cancelling a paid order
- 3 or more days before your pickup or delivery date: we will refund you in full.
- Less than 3 days before your pickup or delivery date: we have usually already bought ingredients and started preparing, so we are unable to offer a refund.
- Customised cakes and festive pre-orders (such as Chinese New Year, Christmas and mooncake orders) cannot be cancelled or refunded once confirmed, because they are prepared specially or in limited batches.
Changing your date or order
Contact us at least 3 days before your pickup or delivery date and we will do our best to move it, subject to availability. Changes with less notice cannot be guaranteed.
If something is wrong with your order
Please check your order when you collect it or when it is delivered. If an item is damaged, faulty or not what you ordered, contact us within 24 hours with:
- your order number;
- clear photos of the item and its packaging;
- a short description of the problem.
Please keep the item until we have replied, as we may ask to see it. Once we have confirmed the problem, we will offer a replacement or a full or partial refund.
What we cannot refund
- Change of mind or personal taste preferences once the order has been handed over.
- Damage after pickup or delivery, including from transport, heat, or storage other than as instructed on the product page.
- Orders not collected on the chosen date, or deliveries that cannot be completed because the address or contact details were wrong or no one was available to receive them.
- Minor differences in colour, decoration or appearance from photos, as every item is handmade.
Allergies
Each product page lists its ingredients and allergens. Please check them before ordering, and contact us if you are unsure. We cannot refund for an allergen that was listed on the product page.
How refunds are paid
Approved refunds are paid by PayNow to the account that made the payment, normally within 7 business days. We will let you know once it has been sent.
Contact us
- WhatsApp: +65 8120 2075
- Email: enquiry@sweetsprinkles.sg
- In person: Alexandra Central Mall
Your statutory rights
This policy does not affect your rights under Singapore law, including the Consumer Protection (Fair Trading) Act and the Sale of Goods Act.